Frequently Asked Questions

Frequently asked questions for Bad Kitti Claws

Q. What is the best way to contact Bad Kitti Claws?

A. The best way to contact us is via text to the salon at (202) 656-1575.  You can also email us directly at, or chat with is via the 'chat now' icon on the website.  We do not monitor accounts and messages 24/7, so if we don't respond right away please just be patient as we are likely with a client.  For the fastest response, text the number above.

Q. Do you do 'regular' nail services too?

A. Absolutely! The only service we don't provide here is acrylics and dip.  We provide manicures and pedicures of several of several types, gel nails, overlays, and fill-ins.  For our fell service menu, click here

Q. Does Bad Kitti Claws have a retail location?

A: Our salon is located at 400 Route 211 East, Middletown, NY 10940 (In Sola Salons).  We are open Friday through Monday from 11am - 9pm by appointment only.

Q. How do I make an appointment for a nail service or Advanced Pedicure?

A: We accept appointments via text or call to (202) 656-1575.  Feel free to text us 24/7, and we typically reply within a couple hours unless we are with clients. 

If you are interested in an Advanced Pedicure, please submit our Pedicure Consultation Form online, and we will have a Licensed Nail Technician respond to your inquiry via your preferred contact method, typically within 24 hours.  A consultation form and assessment are required before scheduling your first Advanced Pedicure appointment.  The process is quick and free, and allows us to ensure we can properly address your concerns.

Q: What is your refund/return  policy?

A. Unfortunately, we do not offer any refunds on salon services of any kind.  We are happy to address any issues you have while you are with us for your appointment, so please bring any problems or concerns to our attention right away.  Once you pay for your service and exit the salon, you are acknowledging that you are fully satisfied with your service and that the service has been completed in-full. 

We do offer limited refunds on returned retail items, with certain restrictions due to the personal-care nature of our products.  For our full refund and return policies, click here.

Q: How long does shipping take?

A: Shipping time depends on your shipping address location and method of shipping selected at checkout.  Bad Kitti Claws is located in Middletown, NY.  Most orders ship within 72 hours of checkout, and shipping by most methods should get your package to you between 3-7 business days in the U.S.  For more shipping information, check out our Shipping Information page here.

 Q: How do i return an item to Bad Kitti Claws?

A: Please contact the shop directly if you would like to discuss a return.  Your satisfaction with our products is our number one priority, and we would be happy to help you.  Generally, we do not accept returns of any personal care or handmade items, but please contact our shop and inquire so we can work with you to resolve any issues.  We can be reached best at the shop email,  Check out more on our return and refund policy here.