Salon Services

Service Refunds

We are unable to offer any refunds for salon services for any reason.  Prior to submitting payment at the completion of a service, any problems or concerns with the service must be brought to our attention.  We are happy to correct any problems or address any concerns with the service or products used before we conclude the appointment, and before payment is submitted for the service(s).  Once payment for a service is submitted and the customer has exited the salon, the customer has accepted the service as completed in-full and to their full satisfaction.  We are not responsible for any damage, broken, chipped, or lifting nails after the client has left the salon appointment and paid for their service.  

If a client is not satisfied with the quality of work they received during their service, they may contact us within forty-eight (48) hours of their initial appointment start time to schedule a redo appointment.  Redo appointments will only be accepted if the client is unsatisfied with the quality of the work that was done during their initial service appointment, and will not apply to damaged, broken, chipped, or lifting nails that occurred after the client left the salon.  Redo appointments do not apply if the client is unhappy with the color, brand, or type of product they selected for their nails, or the shape or length they selected for their nails during their appointment. Redo appointments will only include the exact service that was paid for during the initial appointment, and will not include color changes, product upgrades, additional nail enhancements, increased enhancement length, or changes in nail shape or style.  Additional services requested during a redo appointment will be charged to the client at the normal rate.

Included Services

Appointments will only include the specific service(s) listed on our current Nail Service Menu on our website, or services specifically outlined for any deals or specials posted on our website or our social media platforms.  Products or services that are not listed on the menu or the special are not included in that service, and can only be added-on for additional cost.

Clients may request a full descriptions of services or a clarification of deals and offers at any time prior to the start of their service.  We are not responsible for a client's misunderstanding or misinterpretation of a service, deal, or offer once a service has commenced.    

We are happy to offer refunds for certain unopened and unused retail products, as outlined in the Retail Returns section below.

Refusal of service

We reserve the right to refuse salon services to any client at any time, which includes reasons such as improper conduct, disrespectful or inappropriate behavior, lateness, no-show appointments, failure to pay for prior services, or any other situation deemed necessary by our staff. 

Healthy Nails Salon is located in a shared salon space, where numerous other independently owned and operated salons cohabitate.  It is expected that our clients, their guests, and their children speak softly, not be on the phone, and not behave in a disruptive manner when in common areas including the lobby, hallways, and restrooms.  Clients, and anyone accompanying them, must remain within our salon suite for the duration of their appointment (excluding use of restrooms).  If anyone in a clients' party becomes disruptive or fails to comply with our common-area policies, the service(s) may be discontinued by our staff and the client and their accompanying party may be asked to leave.  If we are required to stop a service due to a client's behavior or conduct, or the behavior or conduct of anyone accompanying them, the client will forfeit their full appointment booking deposit and be charged the full value of the scheduled service(s).         

Service Booking Deposit

Prior to all salon services, we require a $50.00 non-refundable deposit, payable through our website here, to secure your appointment time.  Deposits will be credited to your service cost at checkout.  We require notice of cancellation eight (8) hours prior to the start time of your appointment, or your deposit will be forfeited.  Cancellation will only be accepted by phone call (client must make contact or leave a voicemail) or text message to (202) 656-1575.  We do not accept cancellations via any other means including social media messages, email, or chat messages through our website or other source. 

If we are required to stop a service due to a client's behavior or conduct, or the behavior or conduct of anyone accompanying them, the client will forfeit their full appointment booking deposit and be charged the full value of the scheduled service(s).     

No-Show / Late Appointment

No-show appointments or clients arriving more that fifteen (15) minutes after the start time of your appointment will also result in forfeiture of your $50.00 deposit and cancellation of your appointment.  A new deposit will then need to be submitted in order to book any future appointment.

Retail Product Returns

There are no refunds, returns, or exchanges on any items listed in our 'BKC Swag' collection.  Apparel, mugs, tumblers, and any other items printed with our logo or designs are custom printed for each order and shipped from our manufacturer directly to the customer.  If these items arrive damaged or defective, please contact us immediately at info@badkitticlaws.com. You must include clear photo images of the original packaging as well as photos clearly showing the damage/defect of each item.

Our return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We only accept returns on certain types of retail items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original packaging, and not subject to the restrictions below:

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns on products that are intimate or sanitary goods, personal care items (oils, lotions, lip balms, creams, or anything intended to be applied directly to the skin or body), handmade items, custom orders, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Health and personal care items (oils, lotions, lip balms, creams, or anything intended to be applied directly to the skin or body)
• Printed or Logo apparel, mugs, tumblers, promotional items, housewares, and anything listed in our 'BKC Swag' collection

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Retail Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing retail refunds (if applicable)

If you haven’t received a refund yet, first please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@badkitticlaws.com.

Sale retail items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Retail Exchanges (if applicable)

We only replace items if they are defective or damaged (if damage is not caused by the purchaser). If you need to exchange it for the same item, send us an email at info@badkitticlaws.com.

Retail Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

Shipping

To return your product, contact us at info@badkitticlaws.com for shipping instructions.

You will be responsible for paying for your own shipping costs for returning your item, unless we have agreed to cover shipping due to an approved item defect or damage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.